Privacy Policy

Welcome to churchchicks.top (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website, place orders, subscribe to our communications, or otherwise interact with our services. Please read this policy carefully. By using our Website or services, you agree to the practices described herein.

This Privacy Policy applies to all users of churchchicks.top, including visitors, registered users, customers, and any individual who interacts with our digital or physical services. If you do not agree with the terms of this Privacy Policy, please discontinue your use of our Website and services immediately.

We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state privacy regulations.

1. Who We Are

The data controller responsible for your personal information collected through this Website is:

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, you may contact us at any time using the contact details provided above.

2. Information We Collect

We collect various categories of personal information depending on how you interact with our Website and services. Below is a detailed breakdown of the types of data we collect:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Mailing and billing address
• Date of birth (for age verification and promotional purposes)
• Username and password (for account registration)
• Profile photo (if voluntarily uploaded)
• Payment information, including credit card numbers, debit card numbers, or other financial account information (processed securely through third-party payment processors)

2.2 Order and Transaction Data

When you place food orders or make purchases through our Website or affiliated platforms, we collect:

• Order history and details
• Items selected and quantities
• Delivery address and pickup location preferences
• Special dietary instructions or requests
• Transaction amounts, discounts applied, and payment status
• Loyalty points earned and redeemed

2.3 Usage Data and Technical Information

When you visit our Website, we automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system and device type
• Time zone settings and geographic location (general)
• Pages visited, time spent on each page, and click-through paths
• Referral URLs (the website that directed you to ours)
• Search queries entered on our Website
• Error logs and crash reports

2.4 Device Information

If you access our Website via a mobile device or use our mobile application, we may collect:

• Device identifiers (IMEI, device ID)
• Mobile network information
• Push notification tokens (if you enable notifications)
• GPS or geolocation data (only with your explicit consent)
• Camera or microphone access (only when you grant explicit permission)

2.5 Communications Data

When you contact our customer service team, submit feedback, or participate in surveys, we may collect:

• Content of your messages or correspondence
• Customer service interaction records
• Satisfaction survey responses
• Review and rating submissions

2.6 Cookies and Tracking Technologies

We collect information through cookies, web beacons, pixel tags, and similar tracking technologies. For detailed information about our cookie practices, please refer to Section 8 of this Privacy Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing your food orders and facilitating delivery or pickup
• Managing your account and user profile
• Sending order confirmation emails, receipts, and status updates
• Providing customer support and resolving disputes or complaints
• Managing loyalty reward programs and promotional credits
• Processing payments and preventing fraudulent transactions

3.2 Analytics and Website Improvement

• Analyzing usage patterns to improve our Website functionality and user experience
• Conducting internal research and data analysis
• Monitoring Website performance and identifying technical issues
• Understanding customer preferences to develop new menu items or services
• Creating aggregated, anonymized reports on customer behavior

3.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (with your consent or as permitted by law)
• Personalizing your experience by displaying content and recommendations based on your preferences and order history
• Running targeted advertising campaigns on third-party platforms
• Notifying you of new menu items, seasonal promotions, and limited-time offers
• Conducting sweepstakes, contests, and promotional campaigns

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, safety, and property of our company, customers, and the public
• Preventing, detecting, and investigating fraudulent or illegal activities

3.5 Business Operations

• Evaluating or executing business transactions such as mergers, acquisitions, or asset sales
• Maintaining records for accounting, tax, and auditing purposes
• Training staff and improving internal processes

4. Legal Bases for Processing Your Data

Under applicable United States federal and state privacy laws, including the FTC Act and the CCPA/CPRA, we process your personal information on the following legal bases:

• Contractual Necessity: Processing required to fulfill your orders and provide services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, analytics, and marketing, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as for marketing communications or the use of non-essential cookies.
• Legal Obligation: Processing required to comply with applicable laws, regulations, or legal processes.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your data in the following circumstances:

5.1 Service Providers and Vendors

We engage third-party service providers who assist us in operating our Website and delivering our services. These providers are contractually bound to handle your data securely and only for the specific purposes we designate. Categories of service providers include:

• Payment processors (e.g., Stripe, PayPal, Square)
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and customer communication platforms
• Analytics and business intelligence providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Cybersecurity and fraud detection services

5.2 Business Partners and Franchisees

Where applicable, we may share your information with authorized franchise partners, affiliated restaurant locations, or co-marketing partners for the purpose of delivering our services, processing orders, or conducting joint promotions.

5.3 Legal and Regulatory Disclosure

We may disclose your personal information if required to do so by law or in response to a valid legal request, including:

• Court orders, subpoenas, or government requests
• Requests from law enforcement agencies
• Regulatory investigations or audits
• To protect the rights, safety, or property of our business, employees, or users
• To establish or exercise our legal rights or to defend against legal claims

5.4 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and provide you with choices regarding your information where required by applicable law.

5.5 Advertising Networks

With your consent, we may share certain information with advertising networks and social media platforms (such as Meta, Google, or Instagram) to deliver targeted advertisements and measure the effectiveness of our marketing campaigns. You can opt out of such sharing through our Cookie Preference Center or by following the opt-out mechanisms provided by those platforms.

6. Data Security Measures

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

6.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest, including payment information
• Firewalls and intrusion detection systems
• Regular vulnerability assessments and penetration testing
• Multi-factor authentication (MFA) for administrative access to systems
• Automated monitoring for suspicious activity and data breaches

6.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular staff training on data privacy and cybersecurity best practices
• Data processing agreements with all third-party vendors
• Incident response procedures for addressing data breaches promptly

6.3 Physical Safeguards

• Secure server facilities with restricted physical access
• CCTV monitoring and physical security protocols at data centers
• Secure disposal of physical records containing personal information

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When personal information is no longer needed, we will securely delete, anonymize, or destroy it in accordance with our data retention and disposal procedures.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your user experience, analyze Website traffic, and deliver personalized content and advertisements. Cookies are small text files stored on your device when you visit our Website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function correctly. These cannot be disabled without affecting Website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymized usage data.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing and Advertising Cookies: Track your browsing behavior to deliver targeted advertisements and measure campaign effectiveness.

8.2 Managing Your Cookie Preferences

You can manage or withdraw your consent to cookies at any time through our Cookie Preference Center, available in the footer of our Website. You may also configure your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality and features available to you on our Website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy, available at churchchicks.top/cookie-policy.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including details about the categories of data collected, the purposes for which it is processed, and the third parties with whom it is shared.

9.2 Right to Correction

You have the right to request that we correct any inaccurate, incomplete, or outdated personal information we hold about you. You can update much of your information directly through your account settings.

9.3 Right to Deletion

You may request that we delete your personal information. We will honor such requests unless we are required or permitted to retain the data under applicable law (for example, for tax compliance, legal proceedings, or fraud prevention).

9.4 Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that we transfer such data to another service provider where technically feasible.

9.5 Right to Opt Out of Marketing

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any promotional email, adjusting your communication preferences in your account settings, or contacting us directly at [email protected].

9.6 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, or provide a lower quality of service as a result of your exercise of privacy rights.

9.7 How to Submit a Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: churchchicks.top

We will respond to your request within 45 days of receipt. In certain circumstances, we may extend this period by an additional 45 days, in which case we will notify you of the extension. We may need to verify your identity before processing your request.

10. California Residents — CCPA/CPRA Rights

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

10.1 Right to Know

California residents have the right to know what personal information we have collected, the categories of sources from which it was collected, the business or commercial purpose for collecting it, the categories of third parties with whom it is shared, and the specific pieces of personal information we hold about them.

10.2 Right to Delete

California residents may request deletion of personal information we have collected, subject to certain legal exceptions.

10.3 Right to Correct

Under the CPRA, California residents have the right to request correction of inaccurate personal information maintained by us.

10.4 Right to Opt Out of Sale or Sharing

California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. To exercise this right, click the "Do Not Sell or Share My Personal Information" link available on our Website's footer.

10.5 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information to purposes necessary to provide the services requested.

10.6 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. The authorized agent must provide written proof of authorization, and we may require the consumer to verify their identity directly with us.

10.7 Financial Incentives

We may offer financial incentives, such as loyalty rewards or discounts, in connection with the collection, retention, or use of personal information. We will provide notice of any such incentive programs and obtain your consent before enrolling you.

11. Children's Privacy

We do not knowingly market to, solicit, or collect personal information from children under the age of 13. Our Website is not directed to children, and we do not offer services specifically designed for minors. If you are under 18 years of age, you should not use our Website without the supervision and consent of a parent or legal guardian.

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

12. International Data Transfers

Our Website is operated from the United States, and the information we collect is governed by United States law. If you are accessing our Website from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our Website and services, you consent to the transfer of your personal information to the United States. We take appropriate measures to ensure that such transfers comply with applicable legal requirements and that your personal information remains adequately protected in accordance with this Privacy Policy.

Where required, we rely on legally recognized mechanisms for international data transfers, including standard contractual clauses or other appropriate safeguards, to ensure the security and integrity of your personal data.

13. Third-Party Links and Websites

Our Website may contain links to third-party websites, platforms, or services that are not operated or controlled by us. This Privacy Policy applies solely to our Website and services. We are not responsible for the privacy practices, security measures, or content of any third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link on our Website does not imply endorsement of the linked website or its privacy practices.

14. How to File a Complaint

If you have concerns about how we handle your personal information and believe we have not complied with applicable privacy laws, you have the right to file a complaint with the relevant regulatory authorities.

14.1 Internal Complaint Process

We encourage you to first contact us directly to resolve any privacy concerns:

• Email: [email protected]
• Subject Line: Privacy Complaint — churchchicks.top

We are committed to addressing your concerns promptly and will respond within 30 business days of receiving your complaint.

14.2 Federal Regulatory Authority

If you are not satisfied with our response, you may file a complaint with the Federal Trade Commission (FTC), the primary federal agency responsible for consumer protection and privacy enforcement in the United States:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.3 California Residents — State Regulatory Authority

California residents may also file complaints with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

14.4 State Attorney General Offices

Residents of other states may file privacy-related complaints with their respective state Attorney General offices or applicable state consumer protection agencies, depending on the state privacy laws in effect in their jurisdiction.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our Website's homepage or through a pop-up notification
• Send an email notification to registered users where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Website and services after the posting of changes constitutes your acceptance of such changes.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team:

We are committed to resolving privacy-related inquiries in a timely and professional manner. Our team will acknowledge receipt of your request within 5 business days and provide a full response within the timeframes required by applicable law.